Payments

Write off a balance

Close a small balance you won’t collect, with a reason — shown apart from payments in reports.

2 min readUpdated 26 October 2026About This Feature
  1. Open the invoice

    More → Write Off Balance.

  2. Give a reason

    Required.

  3. Write it off

    The invoice shows Written Off when nothing is left.

Write-offs appear apart from payments in reports and on statements. Owners and Admins can void a write-off to bring the balance back.

Who can do this:OwnerAdminMember — noViewer — no
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