Email credits and email usage
What uses an email credit, your monthly allowance, credit packs and what happens when credits run out.
One customer email to one recipient uses one credit. An invoice to a customer with two people in CC uses three. BCC counts too.
| Uses credits | Never uses credits |
|---|---|
| Invoices, estimates, notes, proformas | Sign-in and security emails |
| Payment reminders, receipts, statements | Team invitations and your notices |
| Recurring and scheduled emails | Hectile’s billing emails |
| PDF downloads, copied links, WhatsApp | |
| Emails through your own mail server |
Your allowance
| Plan | Credits a month |
|---|---|
| Standard | 1,000 |
| Business, Founder and Premium Access | 5,000 |
It renews on the same day each month and doesn’t roll over. During the trial, customer emails are recorded but don’t use credits.
Need more?
Buy a pack — 1,000 or 10,000 credits, one-time. Purchased credits are used after the month’s allowance and don’t expire while your organization exists.
When credits run out
Customer emails are held — not lost — and go when credits are available again. Everything else keeps working. You’re warned at 20% left and when none is left.
Email Usage
Settings›Usage shows this month and earlier months, a daily chart, each sent email and the credits it used, and a CSV download.
Keep going
Still stuck? Contact Support.
Tell us what you were trying to do and which Organization, Brand or document it relates to. The support subject is preselected.
Try it on your own documents.
A 7-day free trial for your first eligible owned Organization, with one Primary Brand and one member.