Credit notes

A credit note always belongs to one invoice. It lowers that invoice’s balance first; anything beyond becomes the customer’s credit in that Brand and currency.

Create Credit Note · BD-INV-0119

Kind 1GST credit noteCommercial (GST unchanged)GST credit notes can be dated until 30 November 2027 for this invoice · 400 days left

Line 2BilledCreditAmount

Website design — 6 pages11₹36,000.00

Hosting setup (12 months)10₹0.00

Reason Two pages dropped from the scope

Credit before tax₹36,000.00

IGST 18%₹6,480.00

Credit note total 3₹42,480.00

Lowers BD-INV-0119’s balance first. Anything more becomes the customer’s credit.

CancelIssue Credit Note

1. Kind — in India with GST invoicing on: a GST credit note or a commercial one. See GST and commercial credit notes.
2. Lines — credit some or all of a line’s quantity, or a price adjustment; tax follows the invoice line.
3. Total — check the figures before issuing.

1. Open the issued invoice

   More → Create Credit Note.

2. Choose what to credit

   Quantities, or a price adjustment on a line.

3. Add the reason

   It prints on the note.

4. Issue it

   Numbered from the Brand’s CN- series straight away (no draft).

The credit note names its invoice on the page, the link and the PDF. In the UAE it’s titled Tax Credit Note.

Imported invoices

Invoices imported from your old system have no lines, so you credit by amount before tax. Each imported tax is reduced in the same proportion — 1,000 on 10,000 + CGST 900 + SGST 900 credits CGST 90 + SGST 90.

Using the credit

Credit left over can be applied to another invoice, refunded or kept. See Customer credit and advances.

Common questions