Hectile
Start Free Trial
Payments

“I’ve Paid” reports

Customers tell you they’ve paid on the invoice link, with proof; your team confirms by recording the payment or marks it not received.

2 min readUpdated 26 October 2026About This Feature

What the customer does

On the invoice link they press I’ve Paid and give the full balance or a part, the date, optionally how and a reference, up to two files (PDF, images, spreadsheets or Word, 4 MB each) and their name.

What your team does

  1. The report — on the invoice, with its files; you’re told in the bell and by email.
  2. Confirm and Record Payment — the payment dialog opens prefilled.
  3. Not Received — the customer is asked to check their transfer.
The balance doesn’t change by itself

“I’ve Paid” is the customer’s report. Only a recorded payment changes the balance. Automatic reminders wait while a report is pending.

Files

Files are checked by their content; images are re-saved without location data. Every file is deleted 90 days after the report is decided; the report itself stays with the invoice.

Who can do this:OwnerAdminMemberViewer — no
Related topics
PaymentsPayment instructions and recording paymentsTell customers how to pay, then record full, part and split payments — with TDS, charges and an automatic receipt.View Guide Reminders and late feesPayment remindersSet automatic reminders before, on and after the due date in your own words — and send one by hand any time.View Guide PaymentsOne payment across several invoicesRecord one transfer that pays several invoices — applied oldest first, each with its own TDS, under one receipt.View Guide

Still stuck? Contact Support.

Tell us what you were trying to do and which Organization, Brand or document it relates to. The support subject is preselected.

Contact Support
New to Hectile?

Try it on your own documents.

A 7-day free trial for your first eligible owned Organization, with one Primary Brand and one member.

Start 7-Day Free TrialSee Pricing