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Reminders and late fees

Pause reminders

Hold reminders for one invoice until a date, with a promised payment date and a note — or for a whole customer.

2 min readUpdated 26 October 2026About This Feature
  1. Pause until — inclusive; empty means until you resume.
  2. Promised payment date — you’re told if it passes.
  3. Internal note — for your team only.
  1. Open the invoice

    Payment reminders card → Pause Reminders.

  2. Set the date and promise

    And a note if helpful.

  3. Pause

    Held reminders are recorded as skipped and never sent late.

For a whole customer

Customer page → Automatic payment reminders off holds every automatic reminder for their invoices. Send Reminder by hand always works.

Who can do this:OwnerAdminMemberViewer — no
Related topics
Reminders and late feesPayment remindersSet automatic reminders before, on and after the due date in your own words — and send one by hand any time.View Guide Reminders and late feesLate feesCharge a percentage or fixed fee on overdue invoices as a debit note — asked first, or issued and sent automatically.View Guide

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