Account & Billing

Your account and security

Sign in with the email address your account or invitation uses, check which Organization is active before you work, and contact support if access does not behave as expected. Your account, your Organization memberships and a shared document link are three different kinds of access.

Three kinds of access

Your user accountIdentifies you. One account can own or belong to several Organizations.
Organization membershipGrants access to one Organization’s Brands, customers and documents, as Admin or Member. Ends when an Admin removes you.
A document linkShows one issued document to whoever holds the link. No account, no other documents. Revocable by your Organization.

Signing in

  1. Use the email address your account was created withIf you were invited, that is the address the invitation was sent to.
  2. Complete the sign-in step shown on the pageFollow the prompts on the sign-in page. Keep the email inbox for that address accessible — it is how sign-in problems are resolved.
  3. Land in your active OrganizationIf you belong to more than one, Hectile asks which one to open.
Keeping your account safe

Use an email account you control and protect, and do not share sign-in messages. Support will never ask for a code or a link from your inbox.

Check the intended Organization before you work

Everything you create belongs to the Organization that is active when you create it. If you belong to several — your own business and a client’s, say — check the Organization name shown in the app before adding customers or issuing documents. Documents cannot be moved between Organizations afterwards.

If access does not work

I cannot sign inCheck you are using the correct email address and that you can receive messages at it. If it still fails, contact support from the same address if possible.
I signed in but do not see the OrganizationYou may have signed in with a different email than the one invited, or the Admin may not have sent the invitation yet. Ask the Organization’s Admin to check the team list.
I see the Organization but cannot make changesEither your role is Member and the action needs an Admin, or the Organization is read-only after a trial or lapsed subscription. Ask an Admin.
A customer’s link does not openThe link may have been revoked or regenerated. Share the current link from the document, or send the PDF.
Someone left the teamAn Admin removes them from the Organization. Their work remains in the record; their access ends.

Sharing documents safely

  • Send documents from Hectile to the customer’s billing email, or share the secure link directly with the person who needs it.
  • Treat a link like the document itself: anyone holding it can view that document.
  • Revoke or regenerate a link if it reached the wrong person. The document is unaffected; already-downloaded PDFs are not recalled.
  • Internal notes and memos never appear on links, PDFs or emails.

Security and trust

Security & TrustHow Hectile handles your business documentsAccounts and membership, Organization separation, secure revocable links, issued-document integrity and how to report a concern.Read Security & Trust

Common questions

Related topics

Still stuck? Contact Support.

Tell us what you were trying to do and which Organization, Brand or document it relates to. The support subject is preselected.

Contact Support
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