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Invoices and documents

Correct, cancel or duplicate a document

Fix a mistake on an issued invoice or estimate the right way — without rewriting history.

2 min readUpdated 26 October 2026About This Feature

Issued documents are records — they never change. When something’s wrong, choose the action that matches:

The problemDo this
Wrong details, nothing paid yetCorrect Invoice (or Correct Estimate)
The amount should be lowerA credit note
The amount should be higherA debit note
Shouldn’t exist at all, nothing paidCancel it, with a reason
Same again for another monthDuplicate it

Correct a document

  1. A new draft with the same content, for you to fix.
  2. When you finalize the correction, the original is cancelled and both are linked.
  1. Open the issued invoice

    More → Correct Invoice.

  2. Fix the draft

    Address, lines, dates — anything.

  3. Finalize the correction

    It gets a new number; the original shows Cancelled, linked to it.

Correct Estimate works on open or declined estimates, and on accepted estimates with options while nothing has been made from them.

When you can’t correct or cancel

Invoices with recorded payments, applied credit or write-offs can’t be corrected or cancelled — use a credit note. The same goes for imported invoices with payments from before Hectile.

Cancel

More → Cancel, with a reason. The invoice stays in your records as Cancelled; its link shows it as cancelled. Cancelling a part invoice gives its share back to the estimate.

Duplicate

More → Duplicate makes a new draft with the same lines, for any customer. Options on estimates are kept.

Who can do this:OwnerAdminMemberViewer — no

Common questions

Does the corrected invoice keep the same number?

No. It gets the next number; the original keeps its own and shows Cancelled.

Can I cancel a credit note?

Owners and Admins can, while none of its credit has been applied or refunded.

Related topics
Invoices and documentsCreate and finalize an invoiceCreate an invoice from scratch or from an estimate, check the preview, finalize it and send it — with every field explained.View Guide Invoices and documentsCredit notesReduce an issued invoice by quantity, price or amount; the balance goes down first and the rest becomes the customer’s credit.View Guide Invoices and documentsDebit notesAdd to an issued invoice — for a price rise, extra work, a tax correction or a late fee — with its own number and balance.View Guide

Still stuck? Contact Support.

Tell us what you were trying to do and which Organization, Brand or document it relates to. The support subject is preselected.

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