Send from your own mail server
Send customer emails through your own SMTP server from your own address — tested first, no email credits used.
Settings
OrganizationBrandsTeamFeaturesGSTTaxesPayment InstructionsNumberingDocument DesignRemindersOnline PaymentsEmail SendingDevelopersIntegrationsBillingUsage
Send customer email through 1Hectile’s email serviceYour own mail server (SMTP)
Server smtp.zoho.in
Port 587
Security STARTTLS
From address billing@brightline.example
Username billing@brightline.example
App password ••••••••••••
Test email delivered to priya@meridian.example · 10:12 2
Use Hectile’s service if my server fails 3
Emails your server sends use no email credits.Send a Test Email to MeSave
- Choose your own mail server — in Settings → Email Sending.
- Test — a test email through these exact settings must go through before you can save.
- Fallback — optional: Hectile’s service sends it once if your server fails (charged).
- Turn it on
Settings → Features → Sending → Send from your own mail server.
- Open Settings → Email Sending
Choose Your own mail server (SMTP).
- Enter the server
Host, port and security (587 STARTTLS is common), From address, username and app password.
- Send a Test Email to Me
Then Save.
Recommended
Use an app password from your email provider rather than your main password.
- Document emails, reminders, receipts and statements go from your server, as “Brand name <your address>”.
- Sign-in codes, invitations, portal codes and notifications always come from Hectile.
- Emails your server sends use no email credits.
- If your server refuses, Hectile keeps its reply and retries after 5, 15 and 40 minutes.
Who can do this:OwnerAdminMember — noViewer — no
Related topics
Keep going
Sending and sharingSend documents, PDFs and secure linksEmail a document with its PDF and secure link, follow Sent and Viewed, resend, and revoke or regenerate a link.View Guide Sending and sharingEmail credits and email usageWhat uses an email credit, your monthly allowance, credit packs and what happens when credits run out.View Guide Sending and sharingShare on WhatsApp and Mark as SentShare documents, reminders and statements on WhatsApp with the secure link, and mark documents sent when you handed them over another way.View Guide
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