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Payments

Refunds

Record money you paid back to a customer, or refund a customer’s credit through Razorpay to the original online payment.

2 min readUpdated 26 October 2026About This Feature

Refunds come out of a customer’s credit — from an overpayment, an advance or a credit note.

Record a refund (any method)

On the customer’s page → Credit → Record Refund: the amount, date, method and reference of money you paid back. It’s recorded, never sent.

Refund through Razorpay

  1. Open the customer

    Find the Pay Now payment.

  2. Refund through Razorpay

    Up to what’s left of that payment and within the customer’s credit.

  3. It shows Pending

    Until Razorpay confirms: Processed, or Failed with the credit back.

Recommended

If the invoice itself changes, issue a credit note first — then refund the credit it creates.

Who can do this:OwnerAdminMember — noViewer — no
Related topics
Invoices and documentsCredit notesReduce an issued invoice by quantity, price or amount; the balance goes down first and the rest becomes the customer’s credit.View Guide PaymentsOnline payments with RazorpayConnect your own Razorpay account so customers pay invoices by card, UPI or netbanking — recorded automatically.View Guide PaymentsCustomer credit and advancesRecord advances, keep overpayments and credit notes as credit, apply credit to invoices, and see every movement.View Guide

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